Return Policy


At Monteya, we always strive for your complete satisfaction with our products. However, if for any reason you're not entirely happy with your order, you can return it within 14 days. Please ensure that the items are unworn, undamaged, and in their original condition and packaging to qualify for a return.

Domestic Returns (Netherlands and Belgium)
For returns within the Netherlands and Belgium, please contact our customer service to initiate the return process. A return fee of €5.00 will be applied, which will be deducted from your refund. We will provide you with a return label. Simply affix this label to the package and send it back.

International Returns
For international returns, please email us at with your order number (starting with MNTY), the items you wish to return, and the email address used for your order. This information helps us generate your return label. Once your return is requested, we will guide you through the return process. A return fee of €25.00 will be applied.

Complete the Return Form and place it inside the package. Affix the provided return label to the outside of the box and send it via your local DHL Express branch.

Return Processing Time
Please allow 7-10 business days for your return to reach our warehouse. Once received, it will take an additional 3-5 business days for us to inspect and process your return.

Refunds will be credited back to the original payment method used for your order. This process can take up to 10 business days after your return has been processed and approved. Please note that original shipping charges are non-refundable, and any duties and taxes paid separately are also not refundable.