CONTACT
Our costumer support team is here to answer all your related questions. Feel free to ask us anything at any time. We will respond within 1 business day.
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Frequently asked questions
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Do I need to pay shipping costs?
NO. We offer free and fast worldwide shipping on all orders.No border is too far for MONTEYA.
When does my order get shipped?
We try to process and ship your order within 24 hours of placing the order (excluding weekends and holidays). After your order has been shipped you will receive an e-mail with the Track & Trace code to follow the order to your front door. It is possible that this email ends up in the spam/junk folder. Therefore always check your mailbox. If you have not received the email, please contact us.
Which payment methodes are available?
You can pay for your order in our secured checkout system with your local payment methods. This includes: iDEAL, Klarna, ApplePay, PayPal, MasterCard, VISA, Belfius, Sofort, KBC/CBC & Bankcontant.
Do I need an account to place any order?
No. You do not need an account to order on our webshop. However, with your own account you can view old orders and the status of your current order. Creating an account is easy and can be done during checkout.